About the Role:

Hypersonix.ai is disrupting the e-commerce space with AI, ML, and advanced decision-making capabilities that drive real-time business insights. Built from the ground up with modern technology, our platform simplifies the consumption of data for customers across multiple industry verticals.

Job Summary:

We're looking for an IT System Administrator who can wear multiple hats, from managing day-to-day IT operations and employee support, to administering cloud infrastructure, SaaS tools, and security policies. This is a great opportunity for someone who thrives in a startup environment, enjoys solving problems independently, and wants to help build IT processes from the ground up.

Roles & Responsibilities:

IT Operations & Support:

• Manage end-user IT support (laptops, hardware, software, access issues) for a growing team

• Set up and maintain onboarding/offboarding processes for employee devices and accounts

• Maintain IT asset inventory (hardware, licenses, subscriptions)/ Platform teams on CI/CD pipelines, infrastructure-as-code, and deployment automation.

Systems & Infrastructure:

• Administer and monitor cloud infrastructure (AWS/Azure/GCP — specify as applicable)

• Manage internal servers, networks, VPNs, and firewalls

• Ensure system uptime, backups, and disaster recovery processes are in place.

SaaS & Application Administration:

• Administer core business SaaS tools (Google Workspace/Microsoft 365, Slack, Zoom, HRMS, CRM, etc.)

• Manage user provisioning, access control, and license optimization across tools

• Evaluate and implement new tools as the company scales

Security & Compliance:

• Implement and enforce IT security policies (endpoint security, password policies, MFA, data protection)

• Support compliance efforts (SOC 2, ISO 27001, GDPR, etc. as applicable to a SaaS company)

• Monitor for security vulnerabilities and coordinate patching/update

Process & Documentation:

• Create and maintain IT documentation, SOPs, and knowledge base articles

• Continuously improve IT processes to support a scaling, remote-friendly team

• Collaborate with engineering/DevOps on shared infrastructure needs where relevant

Required Qualifications:

• Bachelor's degree in Computer Science, IT, or related field (or equivalent practical experience)

• 7–9 years of experience in system administration, preferably at a startup or SaaS company

• Strong knowledge of Windows/macOS/Linux environments

• Experience administering cloud platforms (AWS, GCP, or Azure)

• Hands-on experience with Google Workspace/Microsoft 365 administration

• Familiarity with networking fundamentals (DNS, VPN, firewalls)

• Understanding of IT security best practices and compliance frameworks

• Strong troubleshooting skills and a proactive, ownership-driven mindset

• Excellent communication skills — able to support both technical and non-technical teammates

• Willingness to work in rotational shifts, including occasional weekends/nights, to support business hours across regions/on-call needs

Location:

Remote (Work from home).